Frequently Asked Questions
Everything you need to know about your Cupids beauty journey.
Are Cupids products cruelty-free?
Yes, we are committed to ethical beauty. All Cupids products are 100% cruelty-free and never tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team.
Are your beauty products suitable for sensitive skin?
Most of our products are formulated to be gentle and hypoallergenic. However, we recommend checking the full ingredient list on each product page and performing a patch test before full application.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.